30% off with the code SMALLBIZ
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30% off with the code SMALLBIZ
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FAQs

1. What products do you offer?

I offer a variety of hand-crafted and illustrated items, including:

  • Tote and tee shirts
  • Matchbook prints
  • Greeting cards
  • Formula 1 Monaco race prints

Custom commissions are also available!

2. Do you accept custom or commissioned work?

Yes, I’m happy to create custom pieces! Please email me at jenscribblesny@gmail.com to discuss your ideas, pricing, and timelines.

3. When will my order ship?

  • Ready-to-Ship Items: All art ships within 2-3 days of purchase.
  • Commissioned Projects: The timeline depends on the complexity of the piece. Email jenscribblesny@gmail.com to arrange a completion schedule.

4. Where do you ship to?

I ship both domestically within the U.S. and internationally. Additional customs fees may apply for international orders.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with tracking details.

6. What is your return policy?

  • Returns are accepted within 30 days of delivery for unused and undamaged items.
  • Customized or commissioned items are non-refundable unless damaged or defective.

Visit our Return and Refund Policy for more details.

7. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options available at checkout.

8. How do I contact you for support?

Feel free to reach out via:

9. Do you offer gift options?

Yes! Many of our products make wonderful gifts. Contact us if you’d like to include a personalized note with your order.

10. Can I cancel my order?

Orders can be canceled for a full refund within 24 hours of purchase. After this period, cancellation may not be possible if your order has already been processed or shipped.

If you have a question that isn’t listed here, don’t hesitate to contact us—we’re happy to help!